Warranty & Guarantee

Our Commitment to Your Collection

An investment in a premium wine cellar from Wine Sanctum is an investment in the future of your collection. We honour this commitment with a comprehensive warranty structure designed to provide complete peace of mind. Every wine preservation system we offer is a testament to quality craftsmanship, and our guarantee is our promise of its longevity and performance.

Standard Manufacturer's Warranty

Every wine fridge available through Wine Sanctum comes with a minimum 2-Year Manufacturer's Warranty as standard. This warranty covers:

  • Parts and Labour: In the unlikely event of a manufacturing fault or component failure within the first two years from the date of delivery, all parts and labour required for repair are covered at no cost to you.
  • Compressor: The heart of your wine cellar, the compressor, is often covered by an extended warranty period (typically 3-5 years, please check individual product pages for specific details).

What is Covered?

Our warranty covers failures due to manufacturing defects in materials and workmanship under normal use. This includes, but is not limited to:

  • Cooling system and compressor failure.
  • Thermostat and temperature control malfunctions.
  • Faults with electronic components, such as control panels and LED lighting.
  • Fan and motor malfunctions.

What is Not Covered?

The warranty does not extend to issues arising from:

  • Improper installation, including failure to provide adequate ventilation as per the user manual.
  • Accidental damage, misuse, or neglect.
  • External factors such as power surges, fire, or flood.
  • Cosmetic damage, such as scratches or dents, that does not affect the unit's performance.
  • Consumable components like filters or standard light bulbs.
  • Use of the product in a commercial setting, unless explicitly stated as a commercial-grade unit.

How to Make a Claim

Should you experience an issue with your wine cellar, please contact our dedicated client support team at [YOUR EMAIL] or [YOUR PHONE NUMBER]. To expedite the process, please have your original order number and a detailed description of the fault available. Our team will guide you through the process, arranging for a certified technician to assess and resolve the issue promptly and efficiently.

At Wine Sanctum, we stand firmly behind the quality of our curated collection, ensuring your treasured wines remain protected for years to come.