Terms of Service

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Terms of Service

Last Updated: 1st January 2026

Welcome to Wine Sanctum. These Terms of Service ("Terms") govern your access to and use of our website and services. By engaging with our brand, you agree to be bound by these Terms, which form a binding legal agreement between you and Wine Sanctum ("we", "us", "our").

1. Acceptance of Terms

By accessing our website (the "Site") or purchasing our products, you affirm that you are of legal age to purchase alcohol-related products in the United Kingdom and that you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Site or services.

2. User Obligations

You agree to use the Site for lawful purposes only. You are responsible for ensuring that all information you provide is accurate, current, and complete. You shall not use the Site in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Site.

3. Intellectual Property

All content present on this Site, including but not limited to text, graphics, logos, images, and software, is the exclusive property of Wine Sanctum or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws. The tagline "Preserve Perfection. Your Curated Wine Cellar Awaits." is a trademark of Wine Sanctum. You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Site without our express written consent.

4. Orders and Cancellation

Placing an order constitutes an offer to purchase our products. All orders are subject to our acceptance, which we may withhold in our sole discretion. Upon acceptance, a contract is formed. You may cancel your order for a full refund within 14 days of receiving your goods, provided they are returned to us in their original, unused condition. Please refer to our Returns Policy for detailed instructions.

5. Accepted Payment Methods

We offer a curated selection of secure payment options for your convenience. We accept the following methods of payment for all purchases:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Shopify Payments

Full payment is required before the dispatch of any goods. All transactions are processed in GBP (£) and are secured using industry-standard encryption.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Wine Sanctum shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; or (c) unauthorized access, use, or alteration of your transmissions or content. Our total liability for any claim arising out of these Terms or your use of our products will not exceed the amount you paid to us for the product in question.

7. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

8. Dispute Resolution

We encourage you to contact us first to resolve any dispute. We are committed to resolving disputes amicably and efficiently. Should we be unable to reach a resolution, you agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms.