Shipping Policy

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Shipping Policy

Last Updated: 1st January 2026

At Wine Sanctum, we understand that the arrival of your wine preservation system is a moment of anticipation. We are dedicated to ensuring that the delivery of your chosen piece is as seamless, efficient, and refined as the product itself. This policy outlines our commitment to excellence in shipping and handling.

1. Order Processing & Dispatch

Upon placement of your order, our dedicated team will commence its preparation with meticulous care. All orders are processed and dispatched from our central warehouse in the United Kingdom.

  • Processing Time: Please allow 1-3 business days for our team to process your order for dispatch.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Domestic UK Shipping

We offer premium shipping services across the United Kingdom to ensure your acquisition arrives safely and promptly.

  • Standard Delivery:
    • Estimated Transit Time: 3-5 business days after dispatch.
    • Carriers: We partner with trusted carriers including Royal Mail and Evri for our standard service.
  • Express Delivery:
    • Estimated Transit Time: 1-2 business days after dispatch.
    • Carriers: For expedited service, we utilise DPD to ensure swift and secure delivery.

3. Shipping Costs & Complimentary Delivery

We believe in transparent and fair shipping costs. The final cost will be calculated at checkout based on the size and weight of your order.

  • Free Shipping Threshold: We are pleased to offer complimentary standard shipping on all UK orders over a specified value, which will be clearly communicated on our website and at checkout.

4. International Shipping

Currently, Wine Sanctum's primary market is the United Kingdom. We do not offer international shipping as a standard option on our website. For bespoke inquiries regarding delivery to locations outside of the UK, please contact our client services team to discuss potential arrangements.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's online portal. This allows you to monitor the journey of your Wine Sanctum product from our door to yours, providing you with peace of mind and real-time updates on its estimated arrival.

6. Receiving Your Delivery

Please ensure that you inspect your package upon arrival. In the unfortunate event that your item arrives with visible damage to the packaging, please note this with the courier upon signing for the delivery, if possible, and contact us immediately so we may assist you.

For any further inquiries regarding our shipping procedures, please do not hesitate to contact our dedicated client support team.