Refund Policy

Refund Policy

Our Refund Policy is designed to be transparent and fair, providing clarity and confidence when you purchase from Wine Sanctum. We are committed to processing refunds efficiently and keeping you informed throughout the process.

Refund Eligibility

To be eligible for a refund, your returned item must be inspected and approved by our team. The item must be in its original, unused condition, complete with all packaging, manuals, and accessories. Returns must be initiated within the 30-day period as outlined in our Returns Policy. Any item not in its original condition, that is damaged, or is missing parts for reasons not due to our error may not be eligible for a full refund.

The Refund Process

  1. Initiate Return: Contact us at [YOUR EMAIL] to request a return.
  2. Dispatch Item: Once approved, send the item back to us using the provided instructions.
  3. Inspection: Upon receipt, our team will inspect the item to ensure it meets the eligibility criteria.
  4. Notification: We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
  5. Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Refund Timeframes

Please allow for shipping and inspection time. Once your refund is approved, it is typically processed within 5-10 business days. Please be aware that it may take some additional time for your bank or credit card company to process and post the refund to your account.

Non-Refundable Items

Please note that certain items may be exempt from refunds, such as:

  • Gift cards.
  • Bespoke or custom-ordered items.
  • Used cleaning or maintenance products.

Restocking Fees

Wine Sanctum does not charge a restocking fee for eligible returns. You will receive a full refund for the item's purchase price, provided it meets the return conditions.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at [YOUR EMAIL] for assistance.