Privacy Policy

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Privacy Policy

Effective Date: 1st January 2026

Welcome to Wine Sanctum, where the art of wine preservation is paramount. This Privacy Policy elucidates our commitment to safeguarding your personal data with the same diligence and care with which you curate your collection. We are dedicated to ensuring your privacy is protected as you explore our exclusive range of wine preservation systems.

1. The Data Controller

Wine Sanctum is the controller of your personal data. For all matters concerning your data, you may contact us at:

[Your Company Name]
[Your Registered Address]
[Your Company Registration Number]
Email: [Your Privacy Email Address]

2. Our Lawful Basis for Processing Your Data

In accordance with the UK General Data Protection Regulation (UK GDPR), we process your personal data only when we have a lawful basis to do so. Our processing is founded upon the following principles:

  • Contractual Necessity: To fulfil our commitment to you, we process data such as your name, delivery address, and payment details when you acquire one of our wine fridges. This is essential for the performance of the contract between us.
  • Legitimate Interest: We may process your data to enhance your experience, for instance, by analysing website traffic to refine our offerings or by sending you communications about products we believe will elevate your collection. We always balance our interests with your fundamental rights and freedoms.
  • Consent: For specific activities, such as sending you our exclusive marketing newsletters, we will rely on your explicit consent. You reserve the absolute right to withdraw this consent at any time.

3. Your Rights as a Data Subject

As a discerning client of Wine Sanctum, you possess distinguished rights concerning your personal data. We are committed to upholding these rights with transparency and efficiency:

  • The Right of Access: You may request a copy of the personal data we hold about you.
  • The Right to Rectification: Should you find any inaccuracies in your data, you have the right to have them corrected without undue delay.
    • * The Right to Erasure (The ‘Right to be Forgotten’): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
  • The Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
  • The Right to Object: You hold the right to object to the processing of your data based on our legitimate interests.

To exercise these rights, please contact our data controller via the details provided above.

4. Data Retention Periods

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, order information is retained for a period of six years to comply with UK tax law.

5. Cookie Categories

Our website employs cookies to refine your digital experience. These are categorised as:

  • Essential Cookies: Necessary for the core functionality of our website, such as processing payments.
  • Analytics Cookies: Allow us to understand how our clients navigate our site, enabling us to improve the user journey.
  • Marketing Cookies: Used to present you with curated advertising relevant to your interests.

For a comprehensive overview, please consult our dedicated Cookie Policy.

6. Third-Party Data Sharing

To deliver our unparalleled service, we partner with a select group of third-party organisations, such as payment gateways (e.g., Shopify Payments, PayPal) and elite courier services. We share only the data necessary for them to perform their functions and require them to uphold the same stringent data protection standards we adhere to.

7. International Data Transfers

In the event that your data is transferred outside the United Kingdom or European Economic Area, we will ensure that such transfers are lawful and that your data is secured to the highest standards, typically through the use of Standard Contractual Clauses (SCCs) or an Adequacy Decision.

8. How to Make a Complaint

It is our sincere hope that we can resolve any query or concern you may have. However, if you feel that your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues. They can be contacted at: ico.org.uk/concerns.